A more agile State through far-reaching technological transformation

Ministries at the centre of State development

Citizens and businesses lead and pace governments and ministries. Playing a key role, they both originate numerous reforms and are responsible for their implementation. Their actions must therefore be tangible, rapid, effective and generate results in record time.

These complex challenges mean that Ministries undergo in-depth transformation while meeting their budgetary constraints. To be successful, this type of transformation must be based on three factors:

  • Innovation and new technologies must contribute to digitalising administrations, giving them greater agility and operational efficiency.
  • Change must be explained, helped and guided through all operational and decision-making levels to make sure it is accepted and adopted by both users and civil servants.
  • Discussion and cross-fertilization between administrations and compliance with information system constraints, etc. ensure that any transformation generates value.

A State vision focussed on efficiency

Sopra Steria helps the State achieve greater agility and efficiency. Our experts build creative and disruptive solutions based on citizens’ issues and viewpoints. This vision makes it possible to identify areas for improvement and to bring citizens and public services closer together. Using an approach that transforms people and technology, the State is fully rooted in the reality of citizens and private-sector players.

Building the State of the future together

At Sopra Steria, we have recognised experience in supporting Ministries, Public Agencies, Pensions and Social Security Departments such as the French Ministry of Finance (Customs, IS Directorate, Treasury, etc.), French Ministry of Education, French Ministry of the Environment, inter-ministerial organizations, urban centres (in particular the Paris City Hall) and German federal administrations.

This experience enables us to streamline best practices and solutions in infrastructure management, cybersecurity, Cloud, AI, Blockchain, enterprise automation, drones, IoT and many other technologies.

As a trusted partner, we provide you with a comprehensive approach and service: including strategic advice, systems integration implementation and transformation design.

Our Sopra Steria experts work closely with your teams on a geographical, cultural and linguistic level. Whatever your territorial reach, they apply the appropriate technology and create tailored value-added solutions to your current and future challenges.

A results-oriented value proposition for the State

Sopra Steria helps public institutions evolve towards a new generation of administration, making each transformation an opportunity for progress. By genuinely focusing on the needs of citizens and businesses, we combine the most relevant advisory services and technologies to modernise the State while respecting its constraints and budget.


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Financial Services Authority - Transforming IT delivery

Jul 22, 2019, 11:53 AM
Title : Financial Services Authority - Transforming IT delivery
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Sopra Steria helps the Financial Services Authority (FSA) transition its Application Management Service to a flexible model built on offshore service delivery

The UK Financial Services Authority sought to transform delivery of its IS Division’s technical services and applications projects with an outsourcing model.

The Challenge

Since April 2013 financial regulation in the UK has been undertaken by the Financial Conduct Authority and the Prudential Regulation Authority. Prior to that, the Financial Services Authority (FSA) was the UK’s regulatory body for all financial services providers.

The FSA undertook an effectiveness review of its Information Systems (IS) organisation that identified a need for service transformation. The review assessed the structure, activity levels, costs and quality of service measured against market best practice. It also assessed the FSA’s existing use of third party IT suppliers for the provision of IS/IT services.

In addition to identifying a need to transform delivery of the IS Division’s technical services and applications projects, the review findings suggested that outsourcing would offer a practical route to transforming the division’s capabilities. It indicated that outsourcing could support the FSA’s objective of delivering a large portfolio of business applications as part of a programme to rationalise its legacy application estate.

Key Points

  • Smooth transition from the FSA’s in-house Application Management Service to an offshore delivery model
  • Value for money Application Management with reduced costs and improved availability of systems
  • Ability to respond to the FSA’s need for any emergency legislative changes

The FSA believed that this rationalisation would be too big a task for the IS Division to carry out on its own and that the acceleration of business benefits could best be achieved by engaging world-class service and applications projects with an outsourcing model.

Our solution

The FSA sought a solution and delivery partner in line with its objectives for Application Management. These included engaging a delivery partner with a high quality service leadership team.

As world-class experts in the processes and standards used to supply and service applications, Sopra Steria was selected to be this partner and deliver the following objectives to the FSA:

  • Build a cost effective, flexible and robust delivery capability with guaranteed delivery
  • Ensure a smooth transition with uninterrupted service provision
  • Progress quickly to industry leading service to the business reusing existing experience, methodologies and processes

How we worked together

Sopra Steria’s partnership with the FSA was set up in line with the FSA’s adoption of a Best of Breed outsourcing model. The delivery model utilises Sopra Steria’s extensive offshore capabilities, which reflects the FSA’s own strategy and outsourcing vision to leverage offshore cost savings.

Crucially, a strong leadership team has been central to the success of the project with onshore and offshore colleagues encouraged to work as ‘one team’. In addition, the offshore delivery team is located in a secure area in order that access to the FSA systems and data is restricted to approved Sopra Steria resources.

The solution sees Sopra Steria managing a variety of applications, from Oracle E-Business Suite to bespoke systems with a mixture of technologies. While Sopra Steria’s Application Management Service is not sector specific, the nature of the FSA requires some highly specific technologies, such as market monitoring technology, which Sopra Steria is able to provide as bespoke offerings.

Sopra Steria successfully carried out a smooth transition from the FSA’s previous in-house Application Management Service to the offshore delivery model. This involved knowledge transfer for more than 100 systems and was met with all transition SLA targets achieved in full.

Service flexibility ensures that Sopra Steria can meet the FSA’s needs for any emergency legislative changes. It also allows Sopra Steria to support other FSA Application Development Framework (ADF) partners. For example, the Sopra Steria Application Management support team is able to use enhancement days to apply minor enhancements, such as additional interfaces or integration, to support the development of new solutions being delivered by the other ADF partners.

Results and benefits

The FSA is receiving value for money Application Management with reduced costs and improved availability of systems. Sopra Steria is providing the FSA with tangible benefits that include the following:

  • Robust delivery capability: this is evidenced by three and a half years’ delivery without a single missed or failed service level agreement
  • Cost effectiveness: the model has productivity built into the price. This ensures that Sopra Steria is continually looking for new ways to improve productivity levels
  • Price reduction: Sopra Steria’s reputation for innovative and flexible pricing is reflected with a commitment to price reduction over the length of the service. After three years this had delivered a 43% reduction in the cost of the service
  • Flexibility: this is evidenced by a 30% increase in the number of software enhances applied to legacy systems at no extra cost

The outsourcing of its IS services represented a major milestone in the transformation of the FSA’s information systems.

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Financial Services Authority Financial Services Authority
Contact our expert

Nicolas Conso

Director - Public sector, Sopra Steria Next