Robert is responsible for our management consulting unit in Banking. With his team he supports banks in the transformation of their business models and their operating models thanks to digital levers.
Robert follows the structural transformations facing the banking sector very closely. Products and services have always been virtual and are now entirely digital. Value chains are increasingly customer-oriented: the focus is on the function for the customer rather than on the specific service or product.
In addition, banks have to manage two assets: trust and technology. Both are interdependent: customers, business partners and supervisory authorities trust that a bank masters its technology. In addition, well-designed technology that works in a way that is lived enhances trust. Perfectly applied technology creates trust today.