ADIF - Digital Transformaion Success Story

How Sopra Steria is supporting the digital transformation for the railway stations of ADIF

The future of railway stations, as key components of the city, needs to be reviewed with a systematic approach. The railway station should serve as a well-connected and “centre of gravity” for the daily life of citizens, fostering commercial and social ties under a feeling of security.

What You Should Know

Adif, the Administrator of Railway Infrastructures, is a state-owned company that answers to the Ministerio de Fomento. Adif plays a leading role in promoting the railway sector, working towards converting it into the ideal mode of transport and facilitating access to the infrastructure under fair conditions.

Adif is in charge of administrating rail infrastructures (tracks, stations, freight terminals, etc), managing rail traffic, distributing capacity to rail operators and the collection of fees for infrastructure, station and freight terminal use.

All of the foregoing is accomplished in a spirit of responsible social commitment to the general public. A social responsibility that is founded on ethical principles as regards management and the role of the company in society. Transparency and dialogue with groups of interest forms the backbone of this policy, the end goal of which is to contribute, from an integrated perspective, to the sustainability of the development provided by our activity.

Advantages

  • Clear roadmap to transform +1,400  stations
  • Improve their data driven and customer orientation
  • Increase customer satisfaction

 

Railway stations are key settings within the rail transport system, where the needs of both passengers and those who come to meet, or send them off, have to be met. Needs such as accessibility, the fitting-out of its different spaces and the provision of the rail services themselves (information, ticket sales and customer services).

Beyond the mere provision of rail services, Adif wishes to make these spaces available to the general public, to which end, it is facilitating and supporting numerous culturally related activities, as well as art and social awareness campaigns by way of its Open Station Programme, or simply presenting them as integrating spaces of public activity in its commercial areas.

Digital transformation: a new concept of railway station mabe by people and for people

Adif considers the stations as key environments within the railway transport system, in which the needs of the traveler and the people who come to meet them have to be met, such as accessibility, the adequacy of their different spaces and the provision of the railway services themselves.
That is why ADIF has launched this Digital Transformation Plan that, in addition to improving the benefits to users, allows to manage stations more efficiently and effectively.

The objective of the project, which will last three years, is to mark the roadmap and define the transformation of passenger stations into "smart" stations.
Sopra Steria Spain is leading team of high-level consultants from different areas of the company (Business Strategy, Technology and Organization, Digital Acceleration ...) who will work together with those responsible for the Adif project.
The project has been organized in two different phases:

Digital Transformation Plan (DTP) Definition, that finished on December 2018; main outputs of this phase are: The main output of the project are  theDigital maturity assessment, the technology assessment, quick win detection and launch, Change management plan and roadmap of digital initiatives
Digital Transformation Office (DTO), in charge of support ADIF in the iplan implementation, until 2021.

The DTA gave support to ADIF in the roll out of the digital transformation plan

The DTO is a strategic tool in implantation of the Digital Transformation Plan. Once the DTP has been defined, in its first version, and the scope of action of the Office has been defined, the mechanisms necessary for its operation are established, from the perspective of agility that marks this whole process, providing it of the flexibility necessary to align with all the changes derived from the transformation itself, originating both in the Organization or external factors.

DTO, lidered by Sopra Steria, is in charge of:

  • Maintain the alignment of the Digital Transformation Plan with the ADIF strategic objectives
  • Launch and support the delivery of the initiatives
  • Initiatives Governance (methods & tools)
  • Continuous improvement

The main processes involved in their its definition are:
  • Reception of new initiatives: first analysis of them
  • Launch initiatives included in the roadmap
  • Proofs of Concept
  • Control and monitor the Plan
  • DMA Analysis
  • Change Management