Meeting the challenge of a diverse ecosystem
As a mobility integrator, Sopra Steria was involved from the early stages. The company supported NAM in designing the user experience, selecting the platform’s technological building blocks and defining the overall functional architecture. Sopra Steria then co-led the full end-to-end integration alongside NAM’s teams. One of the most complex and essential tasks was to coordinate the various providers’ solutions while ensuring the user experience remained as fluid as possible. Other key priorities included safeguarding data integrity, regulatory compliance (GDPR), and system-wide cybersecurity.
A major challenge of this digital transformation was enabling interoperability across diverse networks. Some already had ticketing systems that had to be made compatible with Modalis, while others had none at all. A comprehensive, multi-level integration strategy was therefore essential. This was especially important as regional platforms are expected to gradually extend to neighboring networks, requiring interoperability at interregional, national and even European levels from the outset.
In the retail sector, Sopra Steria also stands ready to support NAM as regional lines open to competition.
Integrator expertise: a key to MaaS success
By 2023, just a year after the consultation was launched, the first Modalis transport tickets were already being sold on connected networks. A critical success factor for NAM was selecting committed, expert partners and establishing a strong, collaborative partnership. Sopra Steria played a central role in deploying MaaS, maintaining neutrality among the stakeholders and keeping NAM’s interests at the forefront.
Two major next steps lie ahead – primarily administrative and contractual, as the technology is already in place: integrating the last remaining networks and supporting the upcoming liberalization of regional rail services. All these advances are now made possible by technology.