Business Process Services

In an extremely volatile environment, the pressure to increase efficiency and profitability is greater than ever.

This has led to more and more companies seeking to outsource certain processes, ranging from the management of support functions for handling customer claims to invoice processing. It is a proven business strategy that is delivering significant benefits to early adopters.

The Sopra Steria Business Process Services (BPS) offer is a relevant and innovative answer to your search for performance. We are an experienced partner in the operation of business processes and functions, in part or in full. We enable you to optimise operations, rationalise costs and introduce greater flexibility in the management of certain functions. This makes our BPS offering a real lever for transformation, whilst freeing up your company to focus on its core business.

We offer support in the following key areas:

• Creation or on-boarding, and operation of multi-function shared services;
• Operation of Finance & Administration (F&A) functions;
• Operation of Human Resource functions, in particular those relating to staff administration;
• Operation of specialised industry-specific business processes, such as operating and executing services in police control rooms, managing compliance in financial services, and managing customer services for large utilities.

Our comprehensive Process Intelligence Methodology (PIM) is the backbone of our approach. It covers the complete business ‘run-change’ cycle, drawing on our consultancy, transformation and delivery services. Through the tools, methods and experience embodied within PIM, we take organisations from health checks, through radical re-visioning of the operating model, to transformed services that are sustainably improving. This is all delivered by a motivated and empowered team. The end result is not only a more efficient, lower cost operation but, through the use of Enhanced Lean, a more effective and agile operation.

Our team comprises experts in business processes, technology, integration and data architectures, and is involved in all stages from advice to operation. We have a unique expertise in BPS and shared services built on experience acquired over a number of years. This enables us to design solutions and run services that are both efficient and profitable for our clients.