Enhance your Customer Support while drastically reducing your cost
Digital interaction and personalized relationship are key components of any successful Customer Experience (CX). By providing a high-quality customer experience, omnichannel Cloud-based contact centre services offer a comprehensive and cost-effective
range of features to help your agents and management team to be more effective, more relevant, and flexible.
Sopra Steria helps organizations to design, implement and maintain omnichannel cloud contact centre relying on Amazon Connect. Our multi-disciplinary team enables interactive voice response (IVR), chatbots, messaging and web capabilities, allowing single
intuitive user interface (UI) for contact routing, queuing, and analytics. This solution can provide the ability to authenticate callers’ allowing for in-depth view of the customer’s profile and history. It delivers automated interactions
and customer sentiment understanding.
Sopra Steria Contact Center with Amazon Connect includes:
- Collaborative DigiLab Workshop: in a matter of days, we envision your solution and build a first MVP offering. intelligent routing, inbound and outbound calling systems, as well as real-time analytics dashboard.
- Solution enablement: Design, development, implementation and 24/7 management of:
- Intuitive and user-friendly solution, simplifying user adoption and user satisfaction,
- Scalable platform to absorb peak of demand, relying on pay-as-you-go models,
- Built-in security and GDPR compliant capabilities,
- Data-driven and AI-driven technologies, to automate and enrich conversation,
- Bespoke solution and platform that fit with your organization’s specific needs.
- Customer Success Program: helping your management team and user to keep this solution optimized for their needs.
- End-user Support Services: Through design to handover, our developers ensure level 1 support.
|With Sopra Steria Contact Center with Amazon Connect, create innovative interaction, and improve your CSAT.|
Leverage from AWS Technologies with Sopra Steria:
- Digital and Cloud Center of Excellence: Customer Experience, Cloud, DevSecOps, Data, Artificial Intelligence, Machine Learning
- Multidisciplinary skills: design, implementation, development, operation, and security expertise
- Advanced AWS expertise: AWS Immersion Day Partner, AWS Migration Consulting Partner Program, AWS Well Architected Partner Program Member of the AWS Managed Service Provider (MSP) program
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