Sopra Steria Group uses cookies and other trackers to improve your user experience, to provide you with visit statistics, to show you services and offers tailored to your interests, to secure this website and our exchanges, and to allow you to share information on social networks and with our partners. We will remember your preferences for 6 months. You can manage your cookie preferences by changing your settings at any time, by clicking on Managing your cookies
Find out more about our privacy policy
When you connect to our Site, we may install cookies in your device. We invite you to accept or refuse cookies, at any time, either globally for the entire site and all services or by objective using the menu below. For more information on cookies, please read our Personal Data Protection Charter.
They allow you to browse the Site, they ensure the security of the Site, and they enable you to access the various products and services on the Site.Read the Sitefinity privacy policyRead the Google Tag Manager privacy policyRead the Readspeaker privacy policy
They allow us to produce visitation statistics.Read the Google Analytics privacy policyRead the Microsoft Clarity privacy policyRead the Quantcast privacy policyRead the Oracle Eloqua privacy policy
They allow you to view our YouTube and Vimeo videos on our site.Read the YouTube privacy policyRead the Vimeo privacy policy
They allow you to share content from our site with social networks or to let these social networks know about your viewing or your opinion regarding content on the site.Read the Facebook privacy policyRead the LinkedIn privacy policyRead the Twitter privacy policy
Banking in the future will be invisible, connected, insights driven, and purposeful — and keeping pace will require rapid transformation. Leading banks harness success from their digital transformation, while others struggle to execute a coherent strategy.
Empowered digital consumers continue to increase their demands, making customer experience (CX) a critical success factor in banking. Business models are shifting, too, with open banking and open finance promising to reshape financial services over the coming decade. To navigate these forces, banks must pivot towards an ecosystem-based operating model with strong, trusted partnerships.
In June 2021, Sopra Steria commissioned Forrester Consulting to evaluate banks’ strategic focus and future-readiness in digital banking and ecosystems. To explore this topic, Forrester conducted an online survey with 760 decision-makers at banks globally and conducted 10 interviews with decision-makers at companies partnering with banks to enrich or offer new products/services, provide distribution channels, or increase reach of target customers.
Learn more about Sopra Banking Software
The study reveals the imperative need to maintain a level of customer satisfaction that meets the standards of digital leaders. This need must be maintained in a dynamic of innovation applied to growth. Open banking, as well as all the levers on data and artificial intelligence, are bringing out regulatory and security key issues,
Nicolas Aidoud, Group Executive Head of Financial Services at Sopra Steria.
The fields marked by an asterisk (*) are required
of financial institution executives rank their ability to innovate as their top priority.
of financial institution executives are planning to invest in emerging technologies. The IoT, Artificial Intelligence and data security are perceived as the next big advances for traditional banks.
of financial institution executives rank Open Banking as a priority and agree that they cannot do it alone and rely on their partner ecosystem.