A more agile State through far-reaching technological transformation

Ministries at the centre of State development

Citizens and businesses lead and pace governments and ministries. Playing a key role, they both originate numerous reforms and are responsible for their implementation. Their actions must therefore be tangible, rapid, effective and generate results in record time.

These complex challenges mean that Ministries undergo in-depth transformation while meeting their budgetary constraints. To be successful, this type of transformation must be based on three factors:

  • Innovation and new technologies must contribute to digitalising administrations, giving them greater agility and operational efficiency.
  • Change must be explained, helped and guided through all operational and decision-making levels to make sure it is accepted and adopted by both users and civil servants.
  • Discussion and cross-fertilization between administrations and compliance with information system constraints, etc. ensure that any transformation generates value.

A State vision focussed on efficiency

Sopra Steria helps the State achieve greater agility and efficiency. Our experts build creative and disruptive solutions based on citizens’ issues and viewpoints. This vision makes it possible to identify areas for improvement and to bring citizens and public services closer together. Using an approach that transforms people and technology, the State is fully rooted in the reality of citizens and private-sector players.

Building the State of the future together

At Sopra Steria, we have recognised experience in supporting Ministries, Public Agencies, Pensions and Social Security Departments such as the French Ministry of Finance (Customs, IS Directorate, Treasury, etc.), French Ministry of Education, French Ministry of the Environment, inter-ministerial organizations, urban centres (in particular the Paris City Hall) and German federal administrations.

This experience enables us to streamline best practices and solutions in infrastructure management, cybersecurity, Cloud, AI, Blockchain, enterprise automation, drones, IoT and many other technologies.

As a trusted partner, we provide you with a comprehensive approach and service: including strategic advice, systems integration implementation and transformation design.

Our Sopra Steria experts work closely with your teams on a geographical, cultural and linguistic level. Whatever your territorial reach, they apply the appropriate technology and create tailored value-added solutions to your current and future challenges.

A results-oriented value proposition for the State

Sopra Steria helps public institutions evolve towards a new generation of administration, making each transformation an opportunity for progress. By genuinely focusing on the needs of citizens and businesses, we combine the most relevant advisory services and technologies to modernise the State while respecting its constraints and budget.


Sopra Steria launches the Q@Home solution to contribute to the challenges of social distancing and real-time flow management

At Sopra Steria, we believe that technology can help to fight the spread of Covid-19 and make it easier for citizens to adapt to the new challenges that come with it. Alongside maintaining essential activities for all, social distancing is a major focus in preparing for tomorrow's world. Read more.

Press Release
Claire Ducos, Sopra Steria Next, and Brice Teinturier, IPSOS France, interpret the results of the Digital Gov’2018  Barometer

Online Public Services seen by European citizens - Claire Ducos, Sopra Steria Next, and Brice Teinturier, IPSOS France, interpret the results of the Digital Gov’2018 Barometer

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Offer customers online grocery shopping with home delivery in Italy

Sep 26, 2019, 14:40 PM
Title : Offer customers online grocery shopping with home delivery in Italy
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Designing the new omnichannel strategy to offer a seamless branding and shopping experience to final customer on each touchpoint, physical or digital


The Client is a Supermarket chain which specializes in smaller size retail locations enabling the company to deliver both the assortment and quality assurance characteristic of large distributors and the experience of a local shop. The Client counts over 200 stores in Italy, acounting for directly operated stores and franchising across all the company brands. In 2016, the Client became the first supermarkets to partner with Amazon to offer customers online grocery shopping with home delivery.


The Client is undertaking a digital transformation program and chose Sopra Steria as a strategic partner to help them define a Digital Transformation Roadmap.


Building on this insight we have been able to define the target digital operating model and develop a credible cost case to inform strategic decisions.

The digital operating model is divided in 5 key areas: eCommerce & Website, Mobile App, CRM, Content, In-Store Technology.

For each area the team identified a number of tactical initiatives instrumental to deliver customer value, either directly or acting as key enablers. These initiatives have then been prioritized (how – weighting positive business impacts and strategic importance versus cost, complexity and organizational readiness).

For each area we have identified: List of projects and initiatives to start in 6, 12, 18 and 24 months, expected positive impact of each initiative, technological impact, interested divisions within the company, expected cost, detailed plan. In the process of defining the customer journey the team has considered the dependencies existing among different projects, as well as the impact on cash flow and organizational resources that the company will have to bear over the course of the transformation program.


To deliver this project Sopra Steria used its proved methodology, identifying key insight from an high level analysis and increase granularity to define low level operational tasks. This approach allowed us to deliver a complete detailed program plan in just 3 months.

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  • Sopra Steria Next
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Contact our expert

Nicolas Conso

Director - Public sector, Sopra Steria Next