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A more agile State through far-reaching technological transformation

Ministries at the centre of State development

Citizens and businesses lead and pace governments and ministries. Playing a key role, they both originate numerous reforms and are responsible for their implementation. Their actions must therefore be tangible, rapid, effective and generate results in record time.

These complex challenges mean that Ministries undergo in-depth transformation while meeting their budgetary constraints. To be successful, this type of transformation must be based on three factors:

  • Innovation and new technologies must contribute to digitalising administrations, giving them greater agility and operational efficiency.
  • Change must be explained, helped and guided through all operational and decision-making levels to make sure it is accepted and adopted by both users and civil servants.
  • Discussion and cross-fertilization between administrations and compliance with information system constraints, etc. ensure that any transformation generates value.

A State vision focussed on efficiency

Sopra Steria helps the State achieve greater agility and efficiency. Our experts build creative and disruptive solutions based on citizens’ issues and viewpoints. This vision makes it possible to identify areas for improvement and to bring citizens and public services closer together. Using an approach that transforms people and technology, the State is fully rooted in the reality of citizens and private-sector players.

Building the State of the future together

At Sopra Steria, we have recognised experience in supporting Ministries, Public Agencies, Pensions and Social Security Departments such as the French Ministry of Finance (Customs, IS Directorate, Treasury, etc.), French Ministry of Education, French Ministry of the Environment, inter-ministerial organizations, urban centres (in particular the Paris City Hall) and German federal administrations.

This experience enables us to streamline best practices and solutions in infrastructure management, cybersecurity, Cloud, AI, Blockchain, enterprise automation, drones, IoT and many other technologies.

As a trusted partner, we provide you with a comprehensive approach and service: including strategic advice, systems integration implementation and transformation design.

Our Sopra Steria experts work closely with your teams on a geographical, cultural and linguistic level. Whatever your territorial reach, they apply the appropriate technology and create tailored value-added solutions to your current and future challenges.

A results-oriented value proposition for the State

Sopra Steria helps public institutions evolve towards a new generation of administration, making each transformation an opportunity for progress. By genuinely focusing on the needs of citizens and businesses, we combine the most relevant advisory services and technologies to modernise the State while respecting its constraints and budget.

 

Designing the new omnichannel strategy for an international non food retailer in Italy

Sep 26, 2019, 14:50 PM
Title : Designing the new omnichannel strategy for an international non food retailer in Italy
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Designing the new omnichannel strategy to offer a seamless branding and shopping experience to final customer on each touchpoint, physical or digital.

Client

The Client is currently the largest omnichannel distributor of consumer electronics and household appliances by number of outlets in Italy. With a network of over 500 stores throughout Italy, including direct stores and affiliates, in addition to its digital platform,  is one of the key players in the Italian market and at the beginning of year 2019 the company became the leader in Italy for all consumer electronics and electrical appliance purchases.

Context

This result found the base on 2016, when the Client started a new program for digital transformation focused on omnichannel and chose Sopra Steria for a long-term collaboration on these projects, starting from consulting activities to design new omnichannel processes and experiences and embracing the end-to-end offering of Sopra Steria Group for implementation of ecommerce, CRM, Data Management and Supply Chain solutions.

Solution

Designing the new omnichannel strategy, the Client and Sopra Steria’s target was the capability to offer a seamless branding and shopping experience to final customer on each touchpoint, physical or digital. The definition of new customer journeys was at the core of the project, focusing on new shopping behaviors based on “everywhere anytime” concept and leveraging also the digital experience on all the company assets, like stores, to win the challenge with online pure players like Amazon.

First output of the project was the new concept for the Client digital platform. The ecosystem made by a new ecommerce website, mobile app and social presence was completely re-designed, putting the customer at the center of the experience to guarantee a real support and answers to all his needs, anticipating them when possible.

Starting from co-design sessions, project for new ecommerce had a strong collaboration between the Client and Sopra Steria teams in each phase: concept, user experience definition, graphic layouts, tech solutions selection and implementation with continuous UX testing. This approach allowed the delivery of the project perfectly on time, in nine months. The same approach was adopted for other digital project, like the mobile app.

Benefits

The new digital ecosystem works in a synergic way with other touchpoint (stores, media, etc.) as well as the Client mobile app was recognized in 2018 as the “best omnichannel solution” at Netcomm awards. It’s the first time that this kind of award was assigned to a mobile application. The year before, the Client’s site won the prize as “best ecommerce website”.

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Nicolas Conso

Director - Public sector, Sopra Steria Next

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