A more agile State through far-reaching technological transformation

Ministries at the centre of State development

Citizens and businesses lead and pace governments and ministries. Playing a key role, they both originate numerous reforms and are responsible for their implementation. Their actions must therefore be tangible, rapid, effective and generate results in record time.

These complex challenges mean that Ministries undergo in-depth transformation while meeting their budgetary constraints. To be successful, this type of transformation must be based on three factors:

  • Innovation and new technologies must contribute to digitalising administrations, giving them greater agility and operational efficiency.
  • Change must be explained, helped and guided through all operational and decision-making levels to make sure it is accepted and adopted by both users and civil servants.
  • Discussion and cross-fertilization between administrations and compliance with information system constraints, etc. ensure that any transformation generates value.

A State vision focussed on efficiency

Sopra Steria helps the State achieve greater agility and efficiency. Our experts build creative and disruptive solutions based on citizens’ issues and viewpoints. This vision makes it possible to identify areas for improvement and to bring citizens and public services closer together. Using an approach that transforms people and technology, the State is fully rooted in the reality of citizens and private-sector players.

Building the State of the future together

At Sopra Steria, we have recognised experience in supporting Ministries, Public Agencies, Pensions and Social Security Departments such as the French Ministry of Finance (Customs, IS Directorate, Treasury, etc.), French Ministry of Education, French Ministry of the Environment, inter-ministerial organizations, urban centres (in particular the Paris City Hall) and German federal administrations.

This experience enables us to streamline best practices and solutions in infrastructure management, cybersecurity, Cloud, AI, Blockchain, enterprise automation, drones, IoT and many other technologies.

As a trusted partner, we provide you with a comprehensive approach and service: including strategic advice, systems integration implementation and transformation design.

Our Sopra Steria experts work closely with your teams on a geographical, cultural and linguistic level. Whatever your territorial reach, they apply the appropriate technology and create tailored value-added solutions to your current and future challenges.

A results-oriented value proposition for the State

Sopra Steria helps public institutions evolve towards a new generation of administration, making each transformation an opportunity for progress. By genuinely focusing on the needs of citizens and businesses, we combine the most relevant advisory services and technologies to modernise the State while respecting its constraints and budget.


Sopra Steria launches the Q@Home solution to contribute to the challenges of social distancing and real-time flow management

At Sopra Steria, we believe that technology can help to fight the spread of Covid-19 and make it easier for citizens to adapt to the new challenges that come with it. Alongside maintaining essential activities for all, social distancing is a major focus in preparing for tomorrow's world. Read more.

Press Release
Claire Ducos, Sopra Steria Next, and Brice Teinturier, IPSOS France, interpret the results of the Digital Gov’2018  Barometer

Online Public Services seen by European citizens - Claire Ducos, Sopra Steria Next, and Brice Teinturier, IPSOS France, interpret the results of the Digital Gov’2018 Barometer

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Durham Constabulary - Increase efficiency

Jul 22, 2019, 14:50 PM
Title : Durham Constabulary - Increase efficiency
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Sopra SteriaSTORM Command and Control is enhancing public service delivery and providing more efficient scheduling of resources

Sopra SteriaSTORM Command and Control is enhancing public service delivery and providing more efficient scheduling of resources

Around 60% of the UK’s police forces use Sopra SteriaSTORM to allocate and deploy resources in response to emergency calls. To improve resource efficiency and enhance service to the public, the force required a solution to improve the scheduling of appointments.

The Challenge

The requirement for the scheduling of appointments has grown to support local and community policing initiatives and to provide the public with flexibility in the way they interact with the force. This strong focus on enhancing interaction with the public also needed to be underpinned by an effective resource utilisation tool, which would enable the force to maximise officer time.

In response to Durham Constabulary and other forces’ requirements and the need to deliver the best possible service to the public, Sopra Steria was asked to upgrade the STORM Command and Control system to extend its capabilities for scheduling resources.

Our solution

As one of the most regular users of STORM Diary, Durham Constabulary was keen to work alongside Sopra Steria and help implement the latest upgrade.

Through a series of user group initiatives involving a total of 24 UK police forces, SmartSTORM Diary was developed with a focus on new user-friendly and intuitive features. For example, each appointment can be linked to STORM incident details, providing attending officers will full information to support their meeting

Key Points

  • SmartSTORM Diary has received outstanding feedback from Durham Constabulary and has 85% utilisation of appointment slots across its diaries
  • Scheduled appointments identified as a practical example of managing and reducing demand in HMIC’s Policing in Austerity Compendium
  • Durham Constabulary has seen a 5% increase in the booking of scheduled appointments at the time of the enquiry being taken
  • The development and delivery of the new diary capability aided by a user group workshop, representing 24 different forces

A further SMS messaging feature ensures that when a diary entry is made a text is sent to the member of the public to confirm the appointment, and then another one is sent on the day as a reminder. This is helping to cut missed appointments.

How we worked together

To ensure that the upgrade matched the requirements of the users, Sopra Steria engaged with the STORM User Group comprising 24 UK police forces. Through this collaborative process and a series of interactive workshops, the group identified the business issues that needed to be addressed and the main functionality enhancements to be included in the upgrade.

From the User Group’s input, Sopra Steria used its wealth of experience and knowledge of the UK policing service’s operational procedures to develop STORM in line with the key diary scheduling requirements it had identified.

As the first UK force to move to the SmartSTORM Diary system in November 2013, Sopra Steria worked closely with Durham Constabulary to ensure its staff were fully trained and confident to use the new system.

The transfer took place during a Sunday nightshift to minimise operational downtime. Within the first six months of the successful launch there was an 85% utilisation of appointment slots across 22 diaries.

Results and benefits

There has been excellent feedback from users of the new Diary system for its ease of use and ability to become familiar with the new functionality; with comments such as:

  • “we like the ability to highlight only the available appointments.”
  • “a great time saver – and I like the fact you can type in the Log with the Diary open.”

With the pressures of modern policing it is increasingly important to deliver efficiencies in the workplace and utilise the resources in the most effective way. SmartSTORM Diary has streamlined the creation and booking of appointments.

  • Just 6 months after the launch, 16% of incidents equating to 2500 per month were being allocated directly to SmartSTORM Diary at the time of the call being taken.
  • Durham Constabulary has seen a 5% increase in the booking of scheduled appointments at the time of the enquiry being taken.
  • The system has saved time and helped the force to better manage its workload.

The Force’s use of STORM’s scheduled appointments was identified as a practical example of managing and reducing demand by Her Majesty’s Inspectorate of Constabulary in their 2014 Policing in Austerity Compendium

Sopra Steria’s practical knowledge of UK policing, combined with its technical ability to develop STORM’s functionality, continues to help Durham Constabulary to make the best use of their available resources and improve service to the public.


Systems Manager

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Contact our expert

Nicolas Conso

Director - Public sector, Sopra Steria Next