AI solutions already delivering results
Sopra Steria has mobilised a wide range of experts alongside France Travail’s AI department, helping to challenge and formalise its strategy, structure its approaches and architectures, and establish a secure framework for operational implementation.
Sopra Steria has also supported change management, helping business teams engage with this major transformation. Today, this significant partnership is delivering high-value solutions that have notably helped reduce the average time required to fill job vacancies by 3.5 days. Some of the key technologies include:
ChatFT, a conversational assistant, has been available to France Travail’s 55,000 advisers since the end of 2024.
Connected to France Travail’s data, ChatFT allows employees to interact using natural language to draft and summarise content, search for information or prepare certain actions.
In almost a year and a half, the tool has become a genuine copilot for the 30,000 employees who use it every day, saving them up to three hours per week — time that can instead be devoted to providing advice and support.
MatchFT improves the matching of candidates with opportunities.
The tool enables faster and more relevant pre-selection through SMS-based pre-qualification supported by generative AI. It assesses criteria including interest in the vacancy, availability, mobility, salary expectations, experience and the tasks involved.
Selected applications can be submitted within a matter of hours, and a large majority of candidates respond in under 90 minutes.
ChatFT Écoute, a tool that can, for example, produce interview summaries.
ChatFT Écoute addresses another practical challenge: enabling advisers to remain fully focused on the interviews they are conducting rather than being distracted by note-taking.
The tool automatically captures and transcribes conversations without recording them, then generates a summary that can easily be incorporated into the information system.
Sovereign AI focused on impact
These innovative solutions all have one thing in common: they strengthen the adviser’s role rather than replacing it.
For jobseekers, this means smoother support that is better adapted to their individual circumstances; for recruiters, an enhanced ability to quickly identify relevant and available candidates; and for France Travail, AI that is fully aligned with its public-service mission and digital sovereignty policy.
As a major European technology player and the leading provider of digital services to the public sector in France, Sopra Steria has helped France Travail turn AI into a powerful driver of efficiency in less than a decade.
The partnership will continue with the same objective: making AI a beneficial, controlled and sustainable tool for helping people back into work.
- Nearly 10 years of close partnership between France Travail and Sopra Steria on AI integration
- XX Sopra Steria employees mobilised at the height of the collaboration
- 55,000 France Travail advisers now equipped with AI tools dedicated to their work