Intelligent Process Automation

According to Quadrant, “IPA solutions and services are referred to as hyperautomation, intelligent automation, and digital process automation (DPA) that leverages Robotics Process Automation (RPA), Artificial Intelligence, Optical Character Recognition (OCR), Intelligent Character Recognition (ICR), and process mining”. 

IPA as the enabler of business process transformation

IPA solutions and services deliver customer value, increasing speed and productivity thanks to enhanced business operations with automated end-to-end business processes. Depending on the use case, reachable benefits of integrating IPA to business processes are:

  • Service desk incidents processing time accelerated by 10 
  • ROI in less than 6 months
  • Increased online conversion rate
  • Improved customers & employees satisfaction


Sopra Steria’s IPA Center of Excellence

We firmly believe all repetitive business processes can be automated. We have created IPA Centers of Excellence with more than 500 headcounts.
So far we have automated more than 8,000 business processes for top clients across our targeted industries thanks to our well-defined delivery model between offshore and onshore.

Intelligent Process Automation Portfolio

We offer a complete range of services with a 3 phases accompaniment. Our portfolio goes from target definition to process optimisation with technologies implementation:

Task & Process Mining

Robotic Process Automation

Intelligent Virtual Assistant

Business Process Management

Intelligent Document Processing

Intelligent Automation

Contact us

Related Content