Telecom, Media & Entertainment

With over 20 years of experience, the Telecom, Media & Entertainment (TME) team delivers a range of services to a large portfolio of around 30 clients around the world.

Our key differentiator lies in the combination of Management and Strategy consulting with Digital Transformation support, which enables the TME practice to successfully deliver critical missions across our international footprint.

Challenges

How can TME companies shift focus from outward-looking strategies to performance-focused internal strategies?

What are the most efficient ways for TME businesses to manage networks, employees, customers, and partners for optimal performance?

Our answers

Strategies for optimising network management and maintaining margin levels.

Approaches to aligning internal operations with market expectations.

Challenges

What technological advancements are required for TME businesses to optimise operations and customer experience?

How can TME companies effectively integrate new digital services and manage their impact on existing systems?

Our answers

Solutions for digital transformation and customer operations digitalisation.

Strategies for integrating and capitalising on emerging technologies in TME businesses.

Challenges

How can TME organizations manage talent and skills development amidst market transformations?

What strategies can be employed to align employee engagement with evolving business models?

Our answers

Methods for talent management and human capital development during market metamorphoses.

Techniques for ensuring employee engagement and alignment with business transformations.

Challenges

How can TME companies navigate the complex regulatory landscape and integrate compliance into their operational models?

What approaches can be adopted for risk management in the face of emerging and diverse challenges?

Our answers

Approaches for continuous compliance in a dynamic regulatory environment.

Tactics for anticipating and managing new risks effectively.

Our value propositions

Service Portfolio Transformation Management

Regulation and Market Evolution Impact Management

Business Process Streamlining and User Experience Enhancement

Operational Monitoring Management

Ranking

This year, for the first time in 4 participations, Sopra Steria Next France is awarded "Essential" on the 2024 ranking of Consulting firms in the "Strategy & Management of Innovation, Technologies & Telecoms" category.

Award

Sopra Steria Next France rewarded in 2024 by a Silver prize at the Grand Prix Syntec Conseil in the "Customer Engagement" category for the new in-store experience with Orange.

By placing the human at the centre of its approach, Sopra Steria Next and the InProcess teams are reinventing the in-store Orange experience. Strategic design enables innovation through human sciences by observing customers, understanding their deep motivations in moments of truth to be reinvented. This approach transforms a moment that is often a source of frustration into a rich, immersive experience. This "user-centred" experience boosts customer satisfaction, increases the flow of information and improves the performance of sales staff.