Public Services

Dedicated to shaping efficient and quality public services, Sopra Steria Next's practice combines deep sector knowledge with technological innovation, focusing on impactful solutions for citizens and public officials. 
In the last 25 years, we have acquired in-depth knowledge of the specific stakes involved for ministries, agencies and public operators, local authorities, as well as European institutions. 

Challenges

How can public services adapt to new citizen expectations more efficiently, and through which journeys? 

How to reinforce trust with citizens? 

What strategies can optimize the execution and impact of public policies?

 

Our answers

Implementing end-to-end transformation approaches to address the 'last mile' challenges in public service delivery. 

Making public policy outcomes more tangible and accessible to reinforce public trust

 

Challenges

How can technology be leveraged to enhance service delivery and fraud detection in public sectors? 

What are the best practices for digital transformation in public services? 

 

Our answers

Utilizing advanced digital tools for operational efficiency and enhancing fraud detection capabilities. 

Emphasizing data-driven solutions for informed decision-making in public services.

 

Challenges 

How can public services ensure employee engagement in transformation projects? 

What methods can be used to align public service transformation with the evolving needs of employees and citizens? 

 

Our answers

Prioritizing user and employee expectations to focus on rapid-impact objectives. 

Cultivating a culture of continuous improvement and sustainable transformation within public services. 

 

Challenges 

How can public services balance compliance with evolving regulations and effective service delivery? 

What are the strategies for enhancing transparency and reliability in public administration? 

 

Our answers

Integrating regulatory compliance with operational strategies in public sector organizations. 

Focusing on solutions that consider environmental and sovereignty imperatives. 

 

Our value propositions 

Operational Efficiency
User & employee excellence
Data as a Lever for Transformation
Fostering Transparency and Reliability

Sopra Steria Next wins two awards at the 2023 Syntec Conseil Grand Prix for “TradEmploi”

In the "Innovation & Insights" category, France Travail  for Pôle Emploi impressed the jury, winning both the Gold award and the Jury's Special Award. This TradEmploi application has truly revolutionised the experience of non-French-speaking job seekers and the support provided by counselors to these job seekers. Its success was immediate, and the application was deployed to all France Travail agencies in less than a year. 

Team and experts 

Actively involved in the major challenges facing the public service within ministries, major players in the social, employment and health sectors, as well as in local and regional organisations, the 500 consultants in the Public Services consultancy help public institutions to become more agile and efficient.